Rook makes periodic requests to retrieve data from available sources. When it obtains data from a summary or event, it is delivered via the webhook associated with your developer portal account. Events are sent as soon as they are obtained, while summaries are sent based on the time zone of the client.
If a summary is not obtained, we have a function feature that will try to obtain the information of the summaries that were not obtained. The retry logic works like this:
During the first day that a summary was not obtained, we will retry every hour for the first day.
If no information is obtained on the first day, we will retry once a day for 30 days. After this period, we will not make further attempts to obtain data on this user.
If you need to retrieve information about a user on a specific date, we recommend using our endpoints located in the Rook API as the Webhooks system is not designed for this activity.