Use this article to check whether ROOK services are operating normally and determine whether an integration issue may be related to an active ROOK incident or planned maintenance.
Where can I check the current status of ROOK services?
You can monitor ROOK services through the official ROOK Status Page:
The ROOK Status Page is the primary public source for information about the operational status of ROOK services.
What information can I find on the ROOK Status Page?
The ROOK Status Page can provide information about:
Current service availability.
Active incidents or outages.
Services affected by an incident.
Incident updates.
Planned maintenance.
Maintenance or incident resolution updates.
If you are experiencing unexpected behavior with the ROOK API or your integration, check the Status Page before beginning deeper troubleshooting.
What should I do if there is an active ROOK incident?
If the Status Page shows an active incident affecting the service you are using, follow the updates published on the incident page.
ROOK will use the Status Page to communicate relevant updates as the incident progresses.
What should I do if ROOK services are operational but my integration is not working?
If the ROOK Status Page shows that services are operational, continue troubleshooting your specific integration.
Before contacting ROOK Support, confirm:
Whether you are working in Sandbox or Production.
That you are using credentials for the correct environment.
Which data source or ROOK service is affected.
The approximate date and time when the issue occurred.
Relevant API response codes or error messages.
Providing this information can help the ROOK team investigate the issue more efficiently.
To verify the status of the web server (within the EC2 instance), follow these steps:
bashCopy codesudo systemctl status rookconnectapi
To inspect the status of the EC2 instance using the Amazon Web Services (AWS) Console:
Navigate to the EC2 instances section.
Click on "Instances."
Within the instances section, a table displaying your machines will be visible. Look for the "Instance State" column.