Account & Portal
Everything you need to set up your account and manage the portal.
By JP and 1 other2 authors16 articles
- ROOK Developer Portal FAQs: Sandbox, Production, API Credentials & StatusAnswers about ROOK Sandbox and Production environments, client UUID, Secret Key, API authentication, environment switching, and service status.
- Where can I check the ROOK server status?Check ROOK API and service status, active incidents, outages, maintenance, and historical uptime on the official ROOK Status Page.
- What is the ROOK Secret Key?Learn how the ROOK Secret Key authenticates API requests, how to store it securely, and what to do if it is lost or regenerated.
- What is a ROOK client UUID?Learn what a ROOK client UUID is, where to find it, how it is used, and why Sandbox and Production have separate client UUIDs.
- What is the difference between ROOK Sandbox and Production?Compare ROOK Sandbox and Production, including use cases, credentials, configurations, add-ons, and when to move your integration live.
- How do I enable the ROOK Production environment?Learn how ROOK Production is enabled, how to switch environments, generate Production credentials, and prepare your integration to go live.
- What is the Home Dashboard and what does it show?
- Legal & Contracts : What you need to accept and sign ?
- How do I manage my plan, add-ons and billing?
- How do I manage members, co-owners and account ownership?
- How do I monitor traffic and users in the ROOK Portal?The three read-only views under Monitoring in the ROOK Portal — Logs, Users and Client Activity — and what each one tracks.
- Which testing tools does the ROOK Portal have?The three testing tools under Tools in the ROOK Portal — Playground, JSON Simulator and Integration Guide — and where each one works.
- Which ROOK products can I enable for my account?The five products under Products in the ROOK Portal — ROOK Connect, ROOK Scores, User Health Profile, ROOK Signals and the ROOK App.
- How do I set up webhooks in the ROOK Portal?How to configure the four ROOK webhook tabs — Data Webhook, Notification Webhook, Basic Auth and Signature — per Client and environment.
- How do ROOK Sandbox and Production credentials work?How ROOK Sandbox and Production differ, which credentials each environment uses, and why a Sandbox Secret Key fails in Production.
- What are accounts, organizations and clients in ROOK?How ROOK accounts, organizations and clients relate: what is configured per Client, who can do what, and where to find your Client UUID.