What does the ROOK Extraction App do?
The app helps you securely share your health data with service providers to improve their offerings and features. It automates the process and ensures your data is transmitted securely.
How do I download the app?
You can download the app from the Apple App Store or Google Play Store. Alternatively, you can scan a QR code or use a link provided by your service provider.
Is my data secure?
Yes, your privacy is a top priority. The app only collects data after you review and accept the terms and conditions.
Can I disconnect my health data source after connecting it?
Yes, you can manage your connections through the app’s interface. You can disconnect at any time.
Do I need to keep the app open for it to work?
No, the app operates in the background and continues to extract data even when it is not actively in use.
What health data does the app extract?
The app extracts data from sources like Apple Health and Health Connect. Specific details depend on what your service provider requests and what you allow.
How do I link my health data sources?
During the initial setup, the app will guide you to scan a QR code or use a link provided by your service provider. This process securely connects your health data source.
What should I do if the app doesn’t work?
If you encounter issues, contact your service provider or check the help section in the app for troubleshooting steps.
Can I choose what data to share?
Yes, you have control over the data you share. The app allows you to review and select the data types you wish to share during the connection process.
Will my data be shared with anyone else?
No, your data is only shared with the service provider you authorize. It is transmitted securely and is not accessible by unauthorized parties.
What happens if I accidentally log out?
You will need to log back in using the QR code you have. If you don’t have it, you will need to request a new one.
Can I link to more than one data source?
Yes, you can connect to data sources for which you have credentials, as long as they are among the ones we support. You can find the list of supported data sources here: https://docs.tryrook.io/data-sources
What do I have to do if I didn't give permission initially?
In order to extract the data correctly, you will need to completely unlink from the data source in question and reconnect, giving all the data source permissions now.