ROOK Developer Portal FAQs: Sandbox, Production, API Credentials & Status

The ROOK Sandbox environment is designed for development, integration testing, and validation before going live. You can use Sandbox to test ROOK features, connect data sources, validate the flow between ROOK and your application, receive health data, and confirm that your integration behaves as expected.

The ROOK Production environment is designed for live applications and real end users after your integration has been validated in Sandbox.

For additional details, read What is the difference between ROOK Sandbox and Production?

The ROOK Production environment is enabled after your contract has been signed and the first payment has been completed.

For the complete process, read How do I enable the ROOK Production environment?

You can switch between Sandbox and Production from the environment selector in the ROOK Portal.

Open the environment selector in the upper-right area of the portal and select the environment you want to manage.

When you change environments, the portal displays the credentials and configuration associated with the selected environment.

Switching environments does not copy your Sandbox configuration into Production or vice versa.

No. ROOK Sandbox and Production use separate credentials.

Each environment has its own client_uuid, Secret Key, and environment-specific configuration.

When making API requests or configuring your integration, always verify that you are using credentials for the correct environment.

Do not use Sandbox credentials for Production requests or Production credentials for Sandbox requests.

A ROOK client_uuid is a unique UUID4 identifier assigned to your ROOK client within a specific environment.

ROOK uses the client_uuid to identify which client and environment an API request belongs to and to associate users with the correct client configuration.

Sandbox and Production have separate client_uuid values.

You can find the client_uuid for the currently selected environment in the credentials area of the ROOK Portal.

For additional details, read What is a ROOK client UUID?

The ROOK Secret Key is a confidential credential used to securely authenticate requests to the ROOK API.

The Secret Key is used together with your client_uuid for API authentication, including Basic Authentication on supported ROOK API endpoints.

Each environment has its own credentials, so your Sandbox and Production Secret Keys are separate.

Keep your Secret Key secure and do not share it publicly.

When a Secret Key is generated, store it securely because it may only be displayed once.

If you lose a Secret Key, generate a new one from the ROOK Portal and update the systems that use that credential.

For additional details, read What is the ROOK Secret Key?

You can check the current status of ROOK services on the official ROOK Status Page: https://rook.statuspage.io/

The ROOK Status Page provides information about service availability, incidents, outages, and planned maintenance.

If you are experiencing an integration issue, check the Status Page first to determine whether there is an active ROOK service incident.

For more information, read Where can I check the ROOK server status?